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Technical support
2012 annual renewal
This page is only for NoteSmith 2011 customers. These prices are valid
from January 3, 2012 until February 14, 2012, and represent a substantial discount from
purchasing a new program at full retail prices of $299 for
NoteSmith, $499 for Pro, and $699 for Net, plus handling.
All NoteSmith technical support expires at the
end of the calendar year for which the program was published. You can
renew your support for the next calendar year, and receive a new
program CD and manual at the same time, by check or credit card. From your current NoteSmith program,
go to Help, Renewal
Invoice, choose your options, and print. Note that your invoice was
due January 2, 2012.
To pay by check, include the Help, Renewal Invoice in a
double window envelope.
To make your payment using any major credit card, find the program
below that you currently own and make your selection
from that table. Go to the Technical
Support Order Form to add online capability to your NoteSmith
installation. Your credit card will be
processed on a secure connection by PayPal, the leading processor of
payments on the internet. We recommend you print this page to create a
record of what you ordered, and follow along with your printed Help,
Renewal Invoice which matches these tables.
All handling is by Priority Mail, typically 2-4 day delivery, sent
the next business day after your order is received.
Refer to your printed Help, Renewal Invoice for details and
additional information. Download NSInvoice.pdf
in case your older program is no longer accessible. Contact Technical Support if you have any payment questions.
Step 1: Contact information
We should already have your correct contact information. Check your
printed invoice to be sure. We will mail to the last address you
provided in our files,
not to an address that arrives with your payment, unless
you specifically direct us to mail to another address at the time you
place your order.
Step 2: Select your support service renewal
Review the 3 tables below, find the program (Net, Pro, non-Pro) you
already have, and choose the renewal you want. Prices are for the
calendar year. To avoid a delay in receiving your package, be sure
to select from the correct table below.
2a. Network: You currently license NoteSmith Network 2012
| Net 2011 to Net 2012 |
Installation on one (1) server and up to five (5) local area workstations |
$345
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| Net 2011 to Net 2012-25 user |
Installation on a single server and up to 25 local area workstations |
$545
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| Additional Net Laptop installation |
An additional workstation installation for a laptop to
work
with your networked data in the office or to take a copy of the data
with you when you are away
|
$199
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| Additional Net 2012 Server activation |
Receive activation for one (1) additional computer
serving the same database as your original server computer, in case
of hardware failure
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$199
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2b. Pro: You currently
license NoteSmith Pro 2011
| Pro 2011 to Pro 2012 |
Single user plus one backup activation to service the same database as your first installation |
$295
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| Pro 2011 to Net 2012 |
Installation on a single server and up to 5 local area
networked workstations |
$545
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| Pro 2011 to Net 2012-25 user |
Installation on a single server and up to 25 local area
networked workstations |
$745
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| Additional Pro 2012 activation |
Receive activation for a third computer
servicing the same database as your first two computers, in case of
hardware failure
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$199
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2c. Non-Pro: You
currently license NoteSmith 2011 (non-Pro, non-Network)
| Non-Pro, non-Net 2011 to Non-Pro, non-Net 2012 |
Single user |
$245 |
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| Non-Pro, non-Net 2011 to Pro 2012 |
Single user plus one backup activation and
installation to service the same database as your first
installation |
$495 |
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| Non-Pro, non-Net 2011 to Net 2012 |
Installation on a single server
and up to 5 local area workstations |
$745 |
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| Additional non-Pro, non-Net activation |
Receive activation for a second
computer servicing the same database as your first computer,
in case of hardware failure |
$199 |
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Step 3: Select optional
services
Go
to the Technical Support Order Form
page for additional program options, including online backup, web site,
or an extra manual and CD.
Step 4: Handling (choose 1
only)
Select your delivery date and miscellaneous payments
| Standard handling |
Media Mail, 10 day delivery |
$6 |
N/A after January 2
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| Priority mail handling |
Priority Mail, 2-4 day delivery |
$26 |
Included above
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| International handling |
Send best method |
add $24 |
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| Miscellaneous support payment |
Select this item to pay an invoice or charge as
directed by the technical support staff. |
$1.00 increments (Adjust quantity on the next
screen) |
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Step 5: Total
You
may view your cart total by clicking the button.
Step 6: Acknowledgements
Your paper invoice explains what you will be receiving, what you
get for free, and what you do not receive based on your order.
You can print an invoice from your current NoteSmith Help menu or
download NSInvoice.pdf.
By placing your support renewal order, you acknowledge acceptance
of the NoteSmith End User License Agreement (NEULA.pdf)
and the terms of the invoice. This is a support service renewal, not a product
order, and is non-refundable.
Step 7: Payment
Your credit card will be processed through PayPal and, being a
service renewal and not a product purchase, is non-refundable.
PayPal will send a receipt to the email address they have on file for you.
Confirm with PayPal that they have your correct email address.
Due to the volume of orders we process in a few weeks at this
time of year, you will not receive any additional receipt. If you
have problems with your PayPal account, we cannot help you as we
do not have access to credit card information, nor can we process
your credit card by phone. Simply mail a check.
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