Technical support 2012 annual renewal

This page is only for NoteSmith 2011 customers. These prices are valid from January 3, 2012 until February 14, 2012, and represent a substantial discount from purchasing a new program at full retail prices of $299 for NoteSmith, $499 for Pro, and $699 for Net, plus handling.

All NoteSmith technical support expires at the end of the calendar year for which the program was published. You can renew your support for the next calendar year, and receive a new program CD and manual at the same time, by check or credit card. From your current NoteSmith program, go to Help, Renewal Invoice, choose your options, and print. Note that your invoice was due January 2, 2012.

To pay by check, include the Help, Renewal Invoice in a double window envelope.

To make your payment using any major credit card, find the program below that you currently own and make your selection from that table. Go to the Technical Support Order Form to add online capability to your NoteSmith installation. Your credit card will be processed on a secure connection by PayPal, the leading processor of payments on the internet. We recommend you print this page to create a record of what you ordered, and follow along with your printed Help, Renewal Invoice which matches these tables.

All handling is by Priority Mail, typically 2-4 day delivery, sent the next business day after your order is received. Refer to your printed Help, Renewal Invoice for details and additional information. Download NSInvoice.pdf in case your older program is no longer accessible. Contact Technical Support if you have any payment questions.

Step 1: Contact information

We should already have your correct contact information. Check your printed invoice to be sure. We will mail to the last address you provided in our files, not to an address that arrives with your payment, unless you specifically direct us to mail to another address at the time you place your order.

Step 2: Select your support service renewal 

Review the 3 tables below, find the program (Net, Pro, non-Pro) you already have, and choose the renewal you want. Prices are for the calendar year. To avoid a delay in receiving your package, be sure to select from the correct table below.
 

 2a. Network: You currently license NoteSmith Network 2012

Net 2011 to Net 2012	Installation on one (1) server and up to five (5) local area workstations	$345
Net 2011 to Net 2012-25 user	Installation on a single server and up to 25 local area workstations	$545
Additional Net Laptop installation	An additional workstation installation for a laptop to work with your networked data in the office or to take a copy of the data with you when you are away	$199
Additional Net 2012 Server activation	Receive activation for one (1) additional computer serving the same database as your original server computer, in case of hardware failure	$199

 2b. Pro: You currently license NoteSmith Pro 2011

Pro 2011 to Pro 2012	Single user plus one backup activation to service the same database as your first installation	$295
Pro 2011 to Net 2012	Installation on a single server and up to 5 local area networked workstations	$545
Pro 2011 to Net 2012-25 user	Installation on a single server and up to 25 local area networked workstations	$745
Additional Pro 2012 activation	Receive activation for a third computer servicing the same database as your first two computers, in case of hardware failure	$199

 2c. Non-Pro: You currently license NoteSmith 2011 (non-Pro, non-Network)

Non-Pro, non-Net 2011 to Non-Pro, non-Net 2012	Single user	$245
Non-Pro, non-Net 2011 to Pro 2012	Single user plus one backup activation and installation to service the same database as your first installation	$495
Non-Pro, non-Net 2011 to Net 2012	Installation on a single server and up to 5 local area workstations	$745
Additional non-Pro, non-Net activation	Receive activation for a second computer servicing the same database as your first computer, in case of hardware failure	$199

Step 3: Select optional services

Go to the Technical Support Order Form page for additional program options, including online backup, web site, or an extra manual and CD.

Step 4: Handling (choose 1 only)

  Select your delivery date and miscellaneous payments

Step 5: Total

You may view your cart total by clicking the button.

Step 6: Acknowledgements

Your paper invoice explains what you will be receiving, what you get for free, and what you do not receive based on your order. You can print an invoice from your current NoteSmith Help menu or download NSInvoice.pdf. By placing your support renewal order, you acknowledge acceptance of the NoteSmith End User License Agreement (NEULA.pdf) and the terms of the invoice. This is a support service renewal, not a product order, and is non-refundable.

Step 7: Payment

Your credit card will be processed through PayPal and, being a service renewal and not a product purchase, is non-refundable. PayPal will send a receipt to the email address they have on file for you. Confirm with PayPal that they have your correct email address. Due to the volume of orders we process in a few weeks at this time of year, you will not receive any additional receipt. If you have problems with your PayPal account, we cannot help you as we do not have access to credit card information, nor can we process your credit card by phone. Simply mail a check.