Technical support 2025 annual renewal
This page is only for NoteSmith 2024 customers. Prices are valid until February 14, 2025, and represent a substantial discount from licensing a program at full retail price. Program download instructions and Installation Guide with product key will be emailed to you within five business days.
All NoteSmith technical support expires at the end of the calendar year for which the program was published. Renew your support for the next calendar year from the table below. Order an additional activation so you can service your same data on another of your computers for one flat rate.
Print the Help, Renewal Invoice from your current NoteSmith program, with full details to help you choose the matching options below. Using that invoice, find the model you currently license and make a selection from that table. Your credit card will be processed on a secure connection by PayPal. Print this page as a record of what you ordered. Download NSInvoice.pdf only if you cannot print one from Help, Renewal Invoice. Contact Technical Support with any payment questions.
Step 1: Contact information
We email only to the last address you instructed us to use, not to an email address that arrives with your PayPal payment. Specifically inform us using the words "New Address" if you want us to use a new email address.
Step 2: Model for renewal
Review the 3 tables below, find the model (Net, Pro, Basic/Non-Pro) you already have as shown on your printed Help, Renewal Invoice, and choose the renewal you want. Prices are for the calendar year.
2a. Network: You currently license NoteSmith Network 2024
Item | Description | Price ($) | Order |
---|---|---|---|
Net 2024 to Net 2025 | Installation on one server and up to 5 local area workstations | 365 | |
Net 2024 to Net 2025-25 user | Installation on one server and up to 25 local area workstations | 565 | |
Net Laptop installation | Additional workstation installation for a laptop to access networked data in the office or to take a copy of the data when you are away | 249 | |
Additional Net 2025 Server activation | Additional activation for one computer serving the same database as the original server, in case of hardware failure | 199 |
2b. Pro: You currently license NoteSmith Pro 2024
Item | Description | Price ($) | Order |
---|---|---|---|
Pro 2024 to Pro 2025 | Single user plus one backup activation to service the same database as your first installation | 315 | |
Pro 2024 to Net 2025 | Installation on a single server and up to 5 local area workstations | 565 | |
Pro 2024 to Net 2025-25 user | Installation on a single server and up to 25 local area workstations | 765 | |
Additional Pro 2025 activation | Activation for third computer servicing the same database as the first two computers, in case of hardware failure | 199 |
2c. NoteSmith: You currently license NoteSmith 2024 (Basic: Non-Pro, Non-Net)
Item | Description | Price ($) | Order |
---|---|---|---|
NoteSmith 2024 to NoteSmith 2025 | Single user | 265 | |
NoteSmith 2024 to Pro 2025 | Single user plus one backup, emergency installation to service the same database as your first installation | 465 | |
NoteSmith 2024 to Net 2025 | Installation on one server and up to 5 local area workstations | 715 | |
Additional NoteSmith (Basic: Non-Pro, Non-Net) activation | Activation for a second computer servicing the same database as the first computer, in case of hardware failure | 199 |
Step 3. Options
Select your options from the items below.
Item | Description | Price ($) | Order |
---|---|---|---|
2025 Manual and FlashDrive | Add a printed Manual and FlashDrive | 39 | |
Web Site and Online Backup Annual Fee for 2025 (Pro and Net only) | Let your customers view their Online Payment History and reduce your incoming calls, investors can check their portfolio, back up one (1) data folder online with double password protection, see Help for details | 99 | |
Online Backup Annual Fee for 2025 (All models) | Don't need histories displayed? Don't use Pro or Net? Back up one (1) data folder online with double password protection, see Help for details | 49 | |
Miscellaneous | Select this item to pay an invoice or charge as directed by the technical support staff, adjust amount on the next screen. | $1 increments |
Step 4. Handling
Select any additional handling options
Item | Description | Price ($) | Order |
---|---|---|---|
Batch 3 Postal Handling | First Class or Priority Mail, sent about January 20 | 0 | N/A after December 31 |
Batch 2 Standard Download Handling | Standard Download, email directions sent about January 20 | 0 | N/A after December 31 |
Batch 1 Express Download Handling | Express Download, email directions sent about January 4 | add 10 | N/A after December 31 |
Download Handling | Program download instructions and Installation Guide emailed within five business days. | 20 | Included |
International Handling | Best method | add 39 |
Step 5: Total
View your PayPal cart total |
Step 6: Confirm
Your paper invoice explains what you will be receiving, what you get for free, and what you do not receive based on your order. You can print an invoice from your current NoteSmith at Help, Renewal Invoice or, only if you cannot print it, download NSInvoice.pdf. By placing your support renewal order, you acknowledge acceptance of the NoteSmith End User License Agreement (NEULA.pdf) and the terms of the invoice. This is a support service renewal, not a product order, and is non-refundable. Please review the Order Form FAQs.
Step 7: Payment
Your credit card will be processed through PayPal and, being a service renewal and not a product purchase, is non-refundable. PayPal will send a receipt to the email address they have on file for you. Confirm with PayPal that they have your correct email address. Due to the volume of orders we process in a few weeks at this time of year, you will not receive any additional receipt. If you have problems with your PayPal account, we cannot help you as we do not have access to credit card information, nor can we process your credit card by phone. Simply mail a check.