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 NoteSmith Current
Issues
This page should be the first place you look for NoteSmith technical support
answers. We keep it up to date with common questions we see during
different times of the year, so if your issue is here, then there is
no quicker way for you to get an answer to your question. We highly recommend you print this page, which was last
updated on
Friday, July 23, 2010.
NoteSmith 2011 renewals: Renewal notices will be sent in
November, about the time NoteSmith 2010 will pop up a reminder. Your
current program will offer to print an invoice for you so we can be
sure we do not miss anyone by mail. Please review your invoice for the mailing
date you want. Priority Handling is sent for delivery the first
week of January and carries a small additional charge of just $20. If
you select Media Mail Handling, delivery will be about 1/23/2011.
Windows7: NoteSmith 2010 runs normally on Windows7. NoteSmith 2011
is designed for Windows7 and looks exceptionally nice, taking
advantage of the standard SegoeUI font and Aero effects.
Freshen: Modifications made to the program since NoteSmith was
released can be found on the FAQ/Freshen
page. We encourage you to freshen your new installation because we
always make minor changes early in the year based on customer
feedback. Either click the Freshen link or go to File, Online, Freshen
in your NoteSmith program.
Net Installation: We see Net installation questions all year
and every Net installation problem has
been a result of not following exactly the 5 simple steps on
page 43 in the manual. Frequently, it is due to hiring an outside
consultant who assumes our directions were a first offer! If you know
how to share a folder and map a folder to a drive letter, do the
installation yourself in 2 minutes, or read the topic in the NoteSmith
manual to see how easy it is, then do it yourself in 2 more minutes.
Note the you must share and map to the Princeton folder, not
the NoteSmith2010 folder. The setup is designed this way specifically
so you do not have to redo any of this work again in 2011.
Emailing from NoteSmith: Quite a few people have asked about
this topic. Go to File, Setup, Office and choose the email program, or
type of program, you have installed on your computer and use
regularly. There are multiple types and NoteSmith can use any of
them, but it needs to know which one. Also note that web mail is not
an email program so if that is what you use, you cannot send email
directly from NoteSmith 2010. The 2011 version will include a
built-in email program that can send attachments, such as payoff
requests or IRS 1098 forms, without the nagging security questions
of using an outside email program. It also is automated for sending
reports to multiple customers.
Activation: NoteSmith is fully functional
when it is first installed. It will let you know when it needs
activation, which will be within the next few weeks, and cannot be
activated until it requests. Until such time, you have full access
to all NoteSmith features. Please refer to the Activation and
Deactivation topics in the front of the manual.
The activation routine is now about a full decade old! The only people who have activation problems are
those who did not follow the directions. The activation routine will
work properly if you follow directions and is designed not to work
if you do not follow the directions. Read the manual.
When entering your CD key at the site, be sure to use all caps, put
dashes as shown between each 4 characters, and type carefully. Print
the last page which displays your Response Number when the site requests and
follow the directions! Save that page in back of your manual.
NoteSmith non-Pro users can retrieve only 1 number from our site and
Pro users up to 2. NoteSmith Net Servers can retrieve only 1 and Net
Workstations up to 5 unless you bought the additional 20 pack. You
have to type the Response Number into your NoteSmith program to
activate it. Go to Help, Technical Support, Activation.
Use that same tab to access the Deactivate
button ONLY if you want to remove the software to install it instead
onto another computer. Do NOT deactivate because you cannot get it
activated. Read the manual first!
Deactivation: Spam, viruses, and hard drive failure may cause
your computer to malfunction. If it does, and you suspect you'll need
to replace your hardware, go immediately to File, Utilities and choose
Backup. Back your data up to new media (new USB flash drive or new
diskette). Don't risk copying potentially damaged data over the top of
a good backup. Then go to Help, Technical Support, Activation and
press the Deactivate button with your printer on and full of paper.
Print that receipt and we can provide you with a replacement
activation on your new computer. You will not be able to run NoteSmith
on that old computer once you deactivate.
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