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Voice Support

NoteSmith Telephone Support

NoteSmith technical support by telephone is not offered or available. We discourage the use of the telephone for technical support for the following reasons:
  • There is a lengthy elapsed time between question and scheduling a call to provide an answer, typically 2-4 days
  • Telephone support would carry an additional, minimum charge which must be prepaid
  • We cannot see your screen even if someone calls
  • We frequently need to see the report you are referencing, which makes the fax or emailing a PDF printout much more accurate and prompt

NoteSmith support is offered using the following sequence:

  • Reviewing the index of the printed NoteSmith manual
  • Searching the PDF manual under the Help menu
  • The FAQs distributed with the installation CD, available under the Help menu
  • The FAQs at this site, which may be more recent than the file on CD
  • At the Current Issues page of this site
  • By freshening the program files from this site
  • By personalized email or fax if none of the above resolves the issue

 

 

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